Welcome to Spyx Art. By accessing or using our website https://spyxart.com and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Definitions

"We", "Us", "Our" refer to Spyx Art, a sole proprietorship (eenmanszaak) registered in the Netherlands. KVK: 42055748. Address: Kwikstaartlaan 42 Unit C5934, 3704GS Zeist, Netherlands.
"You", "Your" refers to the individual accessing or using our Website and services.
"Service" refers to the Website, art commissions, promotional emails, and related services.

2. Use of the Website

You agree to use the Website lawfully and not engage in any activity that may harm the Website, other users, or Spyx Art.
You must not attempt to gain unauthorized access to any part of the Website.
Our Website and its content are intended for individuals aged 16 and older.

3. Commission Terms

By requesting a commission from Spyx Art, you agree to the following:

Payments

A 30% deposit must be paid upfront before any commission work begins.
The remaining 70% is due once you have approved the final render.
All previews and work-in-progress images are watermarked. The full-resolution, non-watermarked artwork is delivered only after the remaining balance has been paid in full.

Process and Revisions

Each commission is completed in stages (sketch, lineart, flat colors, shading, final touches). You will receive a preview at each stage, and work only moves on to the next stage once you have approved the current one.

Within each stage, you may request reasonable revisions until you are happy with the result, as long as they stay within the original scope of the commission. This does not mean an unlimited number of revisions: requests must be reasonable, and revisions do not cover micromanagement, such as repeated requests for minor adjustments to details that have already been addressed.
The sketch stage is the right time for larger changes (such as pose, expression or composition), and most such changes are possible there. Later stages are meant for refining the approved sketch.
Once a stage has been approved, it is considered final. Changes to an approved stage (such as altering the pose or composition after the sketch has been approved) may incur an additional fee, unless the change is needed because we misunderstood your original request.
Requests that add new elements (extra characters, outfits, backgrounds, etc.) or significantly change the original scope are not revisions and will be quoted separately.
If we determine that revision requests are being abused, we reserve the right to limit or refuse further revisions, and in severe cases, to terminate the commission entirely.

Timelines

You can usually expect the first sketch within a few days to one week after your deposit is received. The finished artwork typically takes a few weeks, depending on the complexity of the piece and our current workload. These are estimates, not guaranteed deadlines; we will keep you updated if anything changes, and you are always welcome to ask for a progress update.

Delivery

You will receive the finished artwork as a high-resolution digital file.
Commissions are digital only. No physical product is included or shipped.

Termination by Client

If you choose to cancel your commission, the upfront payment (30%) is normally non-refundable. However, if you provide valid reasons for cancellation, and the commission has not reached a late stage (e.g., final rendering), Spyx Art may, at its discretion, refund the deposit in full or in part.

Termination by Spyx Art

We reserve the right to terminate a commission at any time if we believe there is bad intent, abusive behavior, or violation of these Terms. In such cases, a partial or full refund may be issued at our discretion, depending on the progress made.

Ownership and Usage Rights

Spyx Art retains all copyrights and intellectual property rights to commissioned artworks unless otherwise agreed.
A full copyright transfer is available on request for an additional fee, and must be agreed in writing.
The client receives personal-use rights only. Commercial use requires explicit written agreement and may involve additional fees.
You may print the artwork for your own personal use. Selling prints, merchandise, or any other reproductions is not permitted without a commercial agreement.
You may not edit, alter, or modify the artwork without our prior written consent. This includes using the artwork as input for AI tools (such as AI image generation, editing, or upscaling), or for training or datasets of any AI or machine learning model.
You may not claim the artwork as your own creation.
By default, Spyx Art may use SFW (safe for work) commissions to promote and showcase our work, for example on our website, in portfolios, on social media, and in other promotional material.
NSFW commissions are never shared publicly without your explicit permission.
If you would prefer your artwork not to be shared, or only shared in certain ways, just let us know, ideally before work begins, and we will discuss it with you.

Right to Refuse Commissions

Spyx Art reserves the right to decline any commission request at our sole discretion, without the need to provide a detailed explanation. This may include, but is not limited to, commissions that we deem inappropriate, outside our artistic style, or otherwise not fitting.

Content Restrictions

Spyx Art will not create, under any circumstances, artwork that involves illegal, harmful, or morally objectionable content. This includes, but is not limited to:

Sexual or suggestive depictions of minors (cub art, underage characters)
Hate speech, discriminatory, or extremist material
Excessive gore, snuff, or other extreme fetish content

In addition to these restrictions, Spyx Art reserves the right to decline any subject matter at our sole discretion if we determine it to be outside our moral scope, personal boundaries, or artistic style.

4. Refund Policy

The 30% deposit is normally non-refundable.
Exceptions: If you cancel due to valid reasons and the commission has not yet reached a late stage, Spyx Art may, at its discretion, issue a full or partial refund of the deposit.
If you cancel after significant progress has been made (e.g., advanced coloring, final rendering), the deposit will not be refunded.
If Spyx Art cancels a commission, a partial or full refund may be provided depending on the progress made.
Refunds are not provided for completed commissions or delivered artwork.

Chargebacks

If you have a problem with your commission or would like a refund, please contact us first at info@spyxart.com so we can resolve it together. Filing a chargeback or payment dispute without contacting us first will result in the immediate termination of the commission. In that case, no files will be delivered, and any rights to use the artwork (including personal-use rights) are revoked.

Right of Withdrawal

Under EU and Dutch consumer law, consumers ordinarily have a 14-day right of withdrawal for distance contracts. However, pursuant to Article 6:230p(c) of the Dutch Civil Code (Burgerlijk Wetboek), this right does not apply to goods or services that are made to the consumer's personal specifications or are clearly personalised. All commissions by Spyx Art are custom artworks created specifically for the individual client and therefore fall within this exemption. By placing a commission, you acknowledge and agree that the statutory right of withdrawal does not apply to your order.

5. Intellectual Property

All content on the Website (text, images, branding, and designs) is the intellectual property of Spyx Art unless otherwise stated.
You may not copy, redistribute, or reproduce any content without prior written consent.

6. Marketing & Communications

By providing your email address, you may receive updates, promotions, and marketing communications from Spyx Art, only if you have opted in.
You may unsubscribe at any time by clicking the unsubscribe link or by contacting us at info@spyxart.com.

7. Limitation of Liability

Spyx Art provides the Website and Services "as is" and makes no guarantees regarding uninterrupted or error-free operation.
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Website or Services.
Our total liability to you for any claim relating to the Service shall not exceed the amount paid by you for the specific commission.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands and applicable EU law. Any disputes shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

9. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our Website, with the "Last updated" date clearly indicated.

10. Contact Us

If you have any questions about these Terms, please contact us at:

📧 info@spyxart.com

Terms of Service